What types of payment do you accept? TOP
We accept major credit cards, debit cards & e-checks through Paypal. If you prefer, you can mail your check/money order to us at the address provided on our contact us page. Orders by check take 5-10 business days to process. Do I need a PayPal account to purchase from you? TOP
No, it is not necessary to have a PayPal account to purchase our products even though we use PayPal to process our payments. They accept all types of payment without the need to open an account. Can I get a refund on a purchase? TOP
Due to the nature of our work & the time involved we DO NOT offer refunds once we have begun working on your order. How soon will I receive my order? TOP
Once payment is processed orders are usually received within 72 hours or less depending on the type of order. Custom orders will take longer & you can email us for a time estimate. We will notify you of any delays. What is a domain name & where do I get one? TOP
There are many domain name registrars available at varying prices. We recommend GoDaddy for their affordability, reliability & customer support however, you may choose any domain name registrar you wish. If you already have a domain name it can be transferred to the hosting provider or if your prefer, you can choose to just change your name servers. Please check our domain page for more resources. What is a web host & where do I get one? TOP
At present, our templates are coded specifically to work with the shopping carts provided by our approved hosting partners. Please visit our hosting page for shopping carts that are compatible with our templates. Why must I use one of the shopping carts on your list? TOP
There are many types of shopping carts on the market however we only work with those that we feel will benefit our customers in a number of ways such as being easy to edit, quality, reliability & excellent support. Because shopping carts are coded differently they are not compatible with all templates so you must use one of our approved carts for your web site to function properly. Please see our hosting page for approved shopping carts. If you are not sure or your hosting company is not listed, please contact us before purchasing a template. How do I edit my new website? TOP
Editing your website is very easy using the shopping cart software our approved hosting companies provide & no html knowledge is needed! Once you are registered & hosted you'll receive easy to follow instructions & unlimited free customer support to help you with everything you need to get your site up & running. **Note: If you order an "entry" page you may need help editing it. We will send instructions to you once the page has been installed.** I need a banner in a different size. How do I get one? TOP
Just send us an email telling us the size you wish to purchase & we will send you a Paypal invoice for payment. Why must I provide you with my cart log-in information? TOP
We need this information to install your new website template into the shopping cart & code it correctly to work with the cart. This information is secure & confidential & is never given to any other party. Can I change my site design? TOP
Changing a template or any other product you purchased from HipChic is NOT permitted due to copyright laws however most shopping carts come with a number of templates that you can use with just a click of your mouse! Please see our terms of use page for more info. How can I avoid losing everything should my computer have a problem? TOP
It is your responsibility to back up your website data periodically. Most shopping cart software includes an easy to use back up system with instructions on how & when you should use it. For added protection we also recommend copying your site data onto a disk periodically.
*Due to space needed on my computer for graphics, etc. I no longer save clients' site templates so please make sure you have saved a copy! Will I need to install software on my computer? TOP
No, everything is done through your site admin & all your product images are uploaded to your site admin so there is no need to download software or pay an image host!
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